Return Policy

Your satisfaction is our long-term pursuit and upmost concern. Once your package has arrived, we encourage you to open and check to make sure that the dress that we made meets your requirement. Try your dress on as soon as possible without removing the tags, altering, or washing the dress.

For any items, if there is a quality problem and you want to apply for a refund, please upload some persuasive pictures or video(in 7days). Once it is verified, you can send the item back to us (customer assumes the shipping cost) only after you get our permission, and we will give you the corresponding refund.

If you are returning or exchanging dresses, please make sure they are in their original condition - unworn, unwashed, unaltered, undamaged, clean, free of lint and hair, and with the intact tags attached.

1) All our dresses are tailored by experienced professionals and hand-made accordingly. Each dress goes through quality-inspection four times before being shipped out to minimize such problems from arising. Because each dress is hand-made, there will be at most a 5% difference between the product picture and the product you receive.

2) Reddresscouture only accepts a partial or complete refund for the item that has problem due to our carelessness. That means we cannot warrant a refund if the problem of the item is not caused by Reddresscouture.

3) We cannot accept returns for confirmed customer sized or customer self designed dress.

4) Bear in mind that the quality problem is not including color aberration for it could exist due to PC monitor display effect and weather condition, but we can declare that our products are of good quality. Any uninformed returning of the item will not be credited.

5) Dress is not the size you ordered.
If your dress size differs from the specifications of your order by more than one inch, we encourage you to find a local tailor to make adjustments, and we will gladly reimburse you for up to 100% of the product price in tailoring costs(No More Than 30USD). If you choose this option, please remember to request a receipt from your tailor as a copy of it must be provided when requesting reimbursement.
 
6) Dress is the size you ordered but does not fit
Please understand that dresses that do not fit properly but in accordance with the specifications you ordered cannot be returned or exchanged. You can go to a local tailor or a professional seamstress to have the dress re-sized at your own cost: Please note that if your order specifications differ too greatly from the final sizing request, re-sizing may not be possible.

7) Till you are going to ship an item back to us, you should contact our customer support first; our customer representative will clarify for you. Returns will not be accepted without prior approval from Customer Service. If we agree to refund, please email us the completed Product Return Form and you need to ship the item back to us within 7 consecutive days (from the date the item is received). We can only warrant you refund after we receive the item in good conditions as we send to you. And you should be responsible for the shipping fee.

 

1, CANCELLATION POLICY
We understand that our customers sometimes need the flexibility to cancel orders for a variety of reasons. The good news is that after placing your order, there is still time to change your mind. Please refer to our cancellation policy below for details.

Orders cancelled within 24 hours of payment confirmation will be eligible for a full refund.
Orders canceled within 48 hours after payment will be eligible for a 70% refund.
Orders canceled within 72 hours after payment will be eligible for a 50% refund.
72 hours after payment, the order can NOT be canceled. We can only refund the shipping cost. For in-stock orders, you can cancel the order any time before shipping.
How to cancel an order that hasn't been paid?

Orders will be automatically cancelled without payment within 7 days.

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SizeChart

How To Measure

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How To Measure

Shipping Methods

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Shipping Methods

Shipping Information for 

Tailor-Made Dresses

 

You will always get personally tailored dresses from us no matter you choose a standard size or give us your custom measurements. Shipping time is different for different items.

Shipping Time

Shipping Time is the time taken for the finished dress to be shipped to you. And before we ship the dress to you we need time to tailor the dress.

For Formal Dresses

Generally it will take 3-9 calendar days for professional dressmaker to tailor your dresses. Then it will take EMS about 4-8 working days for the finished dresses to travel from our country to the destination.

For Wedding Dress

Generally it will take 15-25 calendar days for professional dressmaker to tailor your dresses. Then it will take EMS about 4-8 working days for the finished dresses to travel from our country to the destination.

For Urgent Orders

If you don’t have special requirement for the shipping motheds, we usually ship them out by Standard Shipping. Generally speaking, it will take Standard Shipping about 4-8 working days to ship out the items. But if you need your items urgently, please select Expedited Shipping (It's about 2-5 working days and not free on our website). Select your country as shipping destination, and then, pay for the shipping fee, so that we can ship out your items ASAP.

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